This Refund Policy describes when and how a Client may receive a refund from Indexed AI Co., Ltd. ("Indexed", "we", "us", "our"). It is part of and incorporated by reference into our Terms of Service and is governed by the laws of the Republic of Singapore.
The Service is provided on a B2B basis to business clients. This Policy applies only to fees paid by the Client for the Indexed Service.
1. Plan Fee
Current Foundation prices and billing options are listed in the plan catalogue and confirmed before checkout. There are no change-of-mind refunds. This does not affect any rights you have under applicable consumer law. The 24-hour delivery-or-refund guarantee applies only to yearly Foundation, whichever checkout flow sells that yearly Foundation order. If its website is not live on your own domain within 24 hours of payment, we refund the eligible yearly Foundation payment, including any tax, with no deductions, to your original payment method. Monthly Foundation and all other plans are outside this delivery guarantee. You do not need to ask. Refunds of US-dollar payments are sent automatically; on a day with an unusually high number of refunds, some may be sent the next day. A refund of a payment in another currency is checked by our team before it is sent; we aim to pay it within 7 business days. The 24 hours start when Stripe confirms your payment. Your free website at yourname.sites.beindexed.ai may already be live before you pay; that does not start or stop this guarantee. Your website is "live on your own domain" when it is published at your own domain (its production address) and has passed Indexed's quality checks. Confirming your preview does not affect this refund. This refund does not apply where the delay is caused by you (for example, information, access or approvals we need from you arriving late) or by a third-party outage outside Indexed's control.
2. Recurring Plan Fees
Plans are billed monthly or yearly, as you choose, under Section 4 of the Terms. Your Search team is included in Search and higher plans. Review the selected paid plan, amount and renewal terms before subscribing.
2.1 Monthly plans: non-refundable once charged
Monthly plan fees, including fees for services added to a plan, are non-refundable once charged.
2.2 Mid-cycle cancellation of a monthly plan
On cancellation under Section 13.2 of the Terms:
(a) If you cancel a higher plan or an added service and keep the Foundation plan, the Site remains live under the Foundation plan;
(b) No further fee for the cancelled plan or service will be charged after the current paid month;
(c) We do not pro-rate or refund the unused portion of the current paid month.
2.3 Cancellation of a yearly plan: pro-rated refund
On cancellation of a yearly plan under Section 13.2 of the Terms:
(a) If you keep the Foundation plan, the Site remains live under the Foundation plan;
(b) The cancelled plan ends when the cancellation takes effect, and no further fee for it will be charged;
(c) We refund the unused portion of the current paid year pro rata: the yearly fee actually paid for that year, less any amount already refunded, multiplied by the time remaining in the paid year divided by the length of that year, rounded down to the cent;
(d) The refund is returned to the original payment method. No refund is due if the paid year has already ended, if no fee was paid for it, or while a payment dispute on that charge is open.
To request this refund, email hello@beindexed.ai as described in Section 3.
3. How Refunds Are Paid
Section 1 refunds are paid automatically as described there. The other refunds this Policy grants (Sections 2.3 and 4) are requested by emailing hello@beindexed.ai from your signup email; a request does not by itself create eligibility. We acknowledge within 2 business days and pay an eligible refund within 7 business days of your request, even if our acknowledgement is late. Stripe may take a further 5 to 10 business days to return funds to your card. Business days are Singapore (UTC+8) working days.
4. Service Failure
For yearly Foundation only, if its website is not live on your own domain within 24 hours of payment, Section 1 applies. If, after your website is live, we are unable to deliver the Service due to a technical or operational failure attributable to Indexed (and not to force majeure, third-party infrastructure failure, or the Client's act or omission) that we fail to resolve within 14 days of the original deploy commitment, the Client is entitled, at its option, to:
(a) A full refund of the Foundation plan fee and any other plan or service fees paid since the failure began; or
(b) A pro-rata service credit equal to the duration of the failure, applied to future fees.
5. Domain Not Part of a Refund
A refund of a plan fee does not affect the Client's beneficial ownership of a domain Indexed registered on the Client's behalf. Domain handling, including transfer out, follows Section 6 of the Terms.
6. Chargebacks and Disputes
If the Client has any billing concern, the Client agrees to first contact us at hello@beindexed.ai. We resolve almost all billing issues directly within 7 business days.
If the Client initiates a credit card chargeback or any payment-processor dispute without first contacting us:
(a) We may suspend or terminate the account under Section 13.4 of the Terms;
(b) We will dispute the chargeback with evidence of services rendered, including Confirmation logs, domain records where applicable, and deploy artefacts; and
(c) Any administrative or processor fees we incur are recoverable from the Client.
Bringing a chargeback in respect of fees that are not refundable under this Policy is a breach of the Terms.
7. Discretionary Refunds
In exceptional circumstances (including extended downtime, significant Service degradation, or genuine operational error), we may at our sole discretion offer partial refunds, account credits, or service extensions. These are case-by-case and do not create any entitlement to similar treatment in any other case.
8. Taxes
Section 1 refunds are the full amount paid, including tax, with no deduction of any kind. Other refunds are the amount paid, less non-refundable third-party transaction fees and net of any tax adjustments required by law.
9. Changes
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent change. This version applies only to new purchases accepted under legal terms version 2026-10-27.1 on or after 26 October 2026; submitting a refund request later does not change the terms of an earlier payment. Where changes are material, we will tell the Client about them in the way described in Section 32 of the Terms. For new purchases, Section 1 applies only to eligible yearly Foundation payments. Earlier payments keep the terms accepted when they were made.
10. Language
This Policy is made in English, which is the controlling language. Any translation is provided for convenience only.
11. Contact
- General: hello@beindexed.ai